When RUM, VoC, OpenTelemetry, and observability data arrive pre-joined in an agent's context window, a defect stops being a signal and becomes evidence, and evidence is something an agent can act on. It can replicate the bug, screenshot the failure, and write a requirement an engineer will accept without a meeting. With GitLab Duo, the chain keeps going from there.

Lisa Brown (Accenture Song) demonstrates a UX research agent that turns experience telemetry into a reproduced and documented defect. Reneé Hendricksen (GitLab) picks it up: the issue, the diagnosis, the change, and the pipeline that verifies it. We'll show four automated steps of a five-step process and chat about where it makes sense to maintain constraints in your AI SDLC lifecycle.