Levelling up your Customer Experience - Dynamic Chat & NPS
Feb 23, 2022, 5:00 – 6:00 PM (UTC)
We will be joined by John Dictson and Sreekanth Reddy, Senior Product Managers at Adobe & London MUG member Courtny Edwards, Global Marketing Automation Manager at Robert Walters Group.
When
Wednesday, February 23, 2022 5:00 PM – 6:00 PM (UTC)
Agenda
5:00 PM
Welcome & Catch-up Chat
5:05 PM
Dynamic Chat – New chat capability for Adobe Marketo Engage
Maximise website conversion with proactive and personalised chat conversations designed for both lead and account-based strategies
5:30 PM
Be honest … Tell us what you really think?
Join Courtny to take a look inside the process of going from a barely-breathing decentralised customer feedback strategy to implementing a globally-scalable solution, through custom integrations and Net Promoter Score (NPS), to enhance CX. Lessons learned (the good and the bad) will be shared.
